Where the buyer acts in a commercial or professional capacity, or where the invoice for the goods is issued in the name of a buyer acting in such capacity, the buyer is not entitled to the consumer-specific rights and protections set out in this agreement and in Turkish Consumer Protection Law (TKHK No. 6502).

This agreement governs the rights and obligations of the parties in connection with the package programmes ordered through the "garden assistant" section of our website, in accordance with Turkish Consumer Protection Law (No. 6502), the Regulation on the Implementation Principles of Distance Contracts, and other applicable legislation.

The buyer acknowledges having read and electronically confirmed the essential characteristics, sales price, payment terms and other pre-contractual information of the selected package programme on the website.
By electronically confirming the pre-contractual disclosure that forms an integral part of this agreement, the buyer also confirms having received, accurately and in full, the seller's address, the essential characteristics of the ordered package programme, its Turkish Lira price including taxes, and the payment and delivery details.
The package programme service shall be performed within the statutory maximum of 30 days. For each package programme, the contact person or organisation specified in the buyer's pre-contractual information will be notified.
The seller cannot be held liable where, due to the buyer's fault or omission, the service cannot be delivered within the stated period and/or in the agreed manner or to the specified recipient.
Where the buyer provides the contact details of a third person or organisation, the seller cannot be held liable for that third party's refusal of the service.
The seller is responsible for delivering the service completely, in accordance with the specifications stated in the order, and with any applicable warranty documents and user guides.
If performance of the ordered service becomes impossible, the seller shall notify the buyer in writing or through a durable medium within three (3) days of becoming aware of the impossibility, and shall refund the total amount paid within fourteen (14) days.
Where force majeure prevents the seller from informing the buyer about the service within the agreed period, the seller is obliged to notify the buyer of the situation. In that case the buyer may elect to:
- cancel the order,
- have the ordered package programme replaced with an equivalent (if available), and/or
- postpone the delivery deadline until the force majeure or blocking circumstance ends.
If the buyer cancels the order, the total amount paid will be refunded in cash and in full within 10 days. For payments made by credit card, the package programme amount will be refunded to the relevant bank within 3 business days of cancellation. Once the seller has issued the refund, the time taken for the bank to credit the buyer's account is solely a matter of the bank's processing schedule; the seller has no control over and accepts no responsibility for any such delays.
Following confirmation of the Pre-Contractual Disclosure Form that forms an integral part of this agreement and the conclusion of the Distance Sales Agreement, if the product price is not paid for any reason or the bank payment is cancelled, the seller is relieved of the obligation to perform the service until the buyer pays and notifies the seller accordingly.
This agreement enters into force after being signed by the seller and made available to the buyer.
The buyer has the right to withdraw from the agreement by rejecting or returning the goods within fourteen (14) days of taking delivery, or from the date on which the goods are delivered to a third party or organisation at the address indicated by the buyer, without assuming any legal or penal responsibility and without giving any reason.
To exercise the right of withdrawal, notice must be given within this period in writing to the seller's address at Barbaros Mh. 320 Sk. No: 9/1 Menderes — İzmir, Türkiye, or via the contact form accessible through an email sent to [email protected]. (*) Where the buyer acts in a commercial or professional capacity, or where the invoice is issued in the name of a buyer acting in such capacity, and the buyer wishes to return the package programme service (without prejudice to non-consumer rights), the return must be accompanied by a return invoice. Such buyers are not entitled to the consumer-specific rights and protections set out in this agreement and in the relevant legislation.
If the buyer exercises the right of withdrawal, the seller will, within fourteen (14) days of receiving the withdrawal notice, immediately initiate the refund of the package programme amount to the buyer's bank account or credit card account with the relevant bank.
The consumer cannot exercise the right of withdrawal for the following goods or services:
1. Goods produced according to the consumer's specific requirements or personal needs (including those modified or supplemented for the consumer);
2. Goods that are perishable or with a short expiry date;
3. Goods unsuitable for return for reasons of health and hygiene where the protective packaging, tape, seal or wrapping has been opened — such as underwear, swimwear and cosmetics;
4. Goods that, after delivery, become mixed with other items and cannot by their nature be separated;
5. Physical books, digital content and computer consumables whose protective packaging, tape, seal or wrapping has been opened after delivery;
6. Goods or services whose prices depend on fluctuations in financial markets and are outside the seller's or provider's control;
7. Periodicals such as newspapers and magazines, other than those supplied under a subscription contract;
8. Services that must be performed on a specific date or in a specific period — accommodation, transport of goods, car rental, supply of food and beverages, and leisure services;
9. Goods that, after delivery, become mixed with other items and cannot by their nature be separated;
10. Services performed instantly in the electronic environment, intangible goods delivered to the consumer instantly, services whose performance begins with the consumer's consent before the withdrawal period ends, and other goods and services excluded from distance sales under the relevant legislation.

Terms of Service